Returns & Refunds
Clear and simple, the way it should be.
Last updated: October 2026
Digital products
Due to the nature of digital products, all sales of digital downloads purchased on unieros.com, including the Global Culture Planner Full Edition and the AI Prompt Pack, are final and non-refundable.
If you have any trouble accessing or downloading your purchase, email us at unieros@gmail.com and we will make it right.
Physical products sold elsewhere
The Roots & Reflections Journal is sold through Amazon. Returns and refunds for journal orders are handled under Amazon's return policy. Please start your return through your Amazon order history.
Free products
Free downloads, such as the Global Culture Planner Starter Edition, require no payment and therefore have no refund process.
Contact us
Questions about a return or refund? Reach us at unieros@gmail.com or through our contact page. We respond within 2 business days.